Returns & FAQ
EU, EEA & UK statutory withdrawal rights
Consumers in the European Union, the European Economic Area and the United Kingdom generally have a statutory right to withdraw from a purchase of eligible physical goods within 14 days of receiving them, without giving a reason. Standard print-on-demand products are not excluded merely because they are produced after an order is placed.
To exercise this right, use the withdrawal option on your Order Status page where available, or contact Fourthwall through our contact form. Fourthwall handles order-related withdrawals and returns and will provide the appropriate return instructions and address. Please do not send returns to the creator's imprint address.
Unless otherwise stated or required by law, customers bear the direct cost of return shipping. Where a return is required, the goods must be sent back within 14 days of communicating the withdrawal. Refunds include the amounts required by law, including standard outbound delivery costs where applicable.
Exceptions may apply to goods made to your individual specifications or clearly personalized for you, such as products with your chosen name or an image you upload. Statutory rights concerning faulty or non-conforming goods remain unaffected. The service policies below do not limit mandatory consumer rights.
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.
Outside applicable statutory withdrawal and other mandatory consumer rights, general or sizing-related returns for made-to-order products are not offered.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. Please report quality issues within 30 days of receiving your order for Fourthwall’s quality service. This service period does not limit your statutory rights.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Refunds Policies
Product Orders Refund Policy
Applicable statutory withdrawal and other mandatory consumer rights take priority. Outside those rights, refunds, returns and exchanges for made-to-order products are generally limited to quality issues. Please contact support about any quality issue; clear photos help the team assess it.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.